Utilizing 3-1-1 to Report Issues

Residents may act as extra eyes and ears on the streets, and soon you’ll be able to report a pothole, a malfunctioning traffic light, or a drainage problem while you’re out and about. Houston 311 has launched a new smartphone app that makes reporting issues like these easier than ever. The app uses GPS to identify your location and also allows you to snap a photo to add to your service request. The new app allows for reports to be automatically routed to city departments for resolutions.
You can still alert the City of Houston of issues by dialing 3-1-1 or 713-837-0311 of potential problems in your community. Houstonians can also access this helpful service via an e-mail to 311@HoustonTX.gov. A self Service Request (SR) form is available online at www.houston311.org. Once you’ve reported a problem please follow up with the District E office by emailing your case number and information on the issue to the District E office at districte@houstontx.gov to help make sure the problem is addressed in a timely manner.
CenterPoint Energy maintains streetlights throughout District E and the City of Houston. If you notice a streetlight out in your area, please click on the link below to report a streetlight outage.You will be asked to provide:a pole number (or nearby address) for the non-functioning lights you want to reportcontact information (in case more information is needed to locate a streetlight)an e-mail address (if you want feedback regarding your repair request)the number of streetlights you would like to reportThe system will guide you through the remaining steps.




