Utilizing 3-1-1 to Report Issues

Residents may act as extra eyes and ears on the streets, and soon you’ll be able to report a pothole, a malfunctioning traffic light, or a drainage problem while you’re out and about. Houston 311 has launched a new smartphone app that makes reporting issues like these easier than ever. The app uses GPS to identify your location and also allows you to snap a photo to add to your service request. The new app allows for reports to be automatically routed to city departments for resolutions.

You can still alert the City of Houston of issues by dialing 3-1-1 or 713-837-0311 of potential problems in your community. Houstonians can also access this helpful service via an e-mail to 311@HoustonTX.gov. A self Service Request (SR) form is available online at www.houston311.org. Once you’ve reported a problem please follow up with the District E office by emailing your case number and information on the issue to the District E office at districte@houstontx.gov to help make sure the problem is addressed in a timely manner.